Your Privacy Is Our Priority

Introduction and Scope of This Policy

This Privacy Policy is issued by kis999 ("Company", "we") and applies to all users who access or use our online betting and casino platform through the website https://kis999.onl and any related applications we provide.

By registering an account or continuing to use our services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

This policy covers all aspects of data collection and use, including information you provide directly during registration, information collected automatically while you use our platform, and information we receive from authorised third parties.

Information We Collect

2.1 Information You Provide Directly

When you register an account or interact with our platform, we collect the following information:

• Full name as it appears on a valid identification document (MyKad or passport)
• Active email address and mobile phone number
• Date of birth for age verification purposes
• Current residential address
• Financial account information required for processing deposits and withdrawals, including e-wallet and bank account details
• Identity verification documents such as a copy of your MyKad or passport when required for the KYC (Know Your Customer) process
• Any other information you voluntarily provide through contact forms or communications with our support team

2.2 Information Collected Automatically

When you use our platform, our systems automatically record certain technical information, including:

• IP address and type of device used
• Web browser type and version
• Game and betting activity records including transaction history
• Date and time of access to the platform
• General geographic location information based on IP address
• Any technical errors or disruptions that occur during your session

2.3 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve the user experience, maintain your login session, and analyse platform usage patterns. Session cookies are deleted automatically when you close your web browser, while persistent cookies are stored for a longer period to allow us to recognise you on future visits.

You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect platform features you currently enjoy.

Purposes for Using Personal Information

kis999 uses the information we collect for the following purposes:

3.1 Service Provision

• Creating and managing your user account
• Processing deposits and withdrawals securely
• Ensuring fair and safe gameplay for all players
• Providing 24/7 customer support via live chat and email in Malay and English

3.2 Legal Compliance and Security

• Conducting KYC checks and identity verification
• Detecting and preventing fraud, money laundering and illegal activities
• Complying with international licensing requirements that bind us
• Recording financial transactions for audit and reporting purposes

3.3 Communications and Marketing

• Sending information about promotions, bonuses and service updates via email or in-platform notifications
• Notifying you of changes to our terms of service or privacy policy
• Conducting user satisfaction surveys for continuous improvement

You may opt out of marketing communications at any time by contacting our support team or through your account settings.

Sharing Information with Third Parties

kis999 does not sell or rent your personal information to any third party for marketing purposes without your explicit consent. However, there are certain situations where we need to share your information:

4.1 Service Providers

We work with trusted third parties to assist in delivering our services, including payment processing providers such as Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto service providers for USDT, BTC and ETH, as well as technical infrastructure and security service providers. All these providers are bound by strict confidentiality agreements and may only use your data for the stated purposes.

4.2 Legal Requirements

We may need to disclose your information to relevant authorities when required by law, court order, or licensing requirements that bind us. This includes disclosure to regulatory bodies in the context of our international licensing compliance.

4.3 Business Transfers

In the event of a merger, acquisition or transfer of company assets, users' personal information may be transferred as part of that process. You will be notified in advance should such a situation arise.

Data Security and Storage

The security of your personal information is a responsibility we take very seriously. The following are the steps we take to protect your data:

• SSL/TLS encryption for all data communication between your browser and our servers
• Use of firewalls and active intrusion detection systems
• Strict access controls — only authorised staff may access users' personal data
• Regular security audits by independent third parties
• Two-factor authentication for internal access to systems containing user data

We retain your personal information for as long as your account is active, or for as long as needed to meet our legal and regulatory obligations. Once the required retention period has ended and there is no legal requirement to keep it, the data will be securely deleted or anonymised.

Your Rights as a User

As a kis999 user, you have the following rights regarding your personal information:

• Right of Access — You have the right to request a copy of the personal information we hold about you at any time.
• Right of Correction — You may request that we correct any information that is inaccurate or incomplete in your records.
• Right of Deletion — In certain circumstances, you may request the deletion of your personal data, subject to legal obligations that bind us.
• Right to Restrict Processing — You may request that we limit how we process your data in certain situations.
• Right to Object — You may object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability — You have the right to receive the data you provided to us in a machine-readable format.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

Links to Other Websites

The kis999 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to the kis999 platform itself and does not cover the privacy practices of other websites. We encourage you to read the privacy policy of any third-party website you visit separately.

Changes to This Privacy Policy

kis999 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements.

When significant changes occur, we will display a clear notice on the main page of our platform and send a notification to the email address registered to your account. The "Effective Date" at the top of this document will be updated to reflect the latest version.

Your continued use of our platform after such changes are announced will be considered as your acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team:

• Via live chat available 24 hours a day, 7 days a week in Malay and English
• Via email at: [email protected]

We are committed to addressing every privacy-related inquiry with professionalism and within a reasonable timeframe. Your trust is the foundation of the service we provide.